Privacy Policy

Welcome to FellMarket (“we”, “us” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and use our website https://fellmarket.com (the “Site”) and purchase products from our online store. This policy also explains your rights regarding your personal data and how the law protects you.

1. Information We Collect

We may collect information that identifies you (“Personal Data”) when you interact with the Site, including but not limited to:

a. Personal Identifiers

• Name
• Email address
• Phone/Mobile number
• Billing and shipping addresses
• Payment information (handled securely by payment gateway)

b. Technical and Usage Data

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the Site
• Clickstream data

c. Cookies and Tracking Technologies
We use cookies and similar tracking tools to enhance user experience, analyze trends, and administer the Site. You may disable cookies via your browser settings, but some parts of the Site may not function properly.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain the Site and services
• To process and fulfill orders
• To communicate order status and marketing messages (with consent)
• To improve the Site experience and personalize content
• To detect, prevent, and address technical issues

Your use of the Site signifies your consent to this collection and use of information.

3. Legal Basis for Processing Personal Data

We process personal data:

• With your consent
• To fulfill transactional obligations (e.g., shipping products)
• To comply with legal obligations under Indian law
• For our legitimate business interests (e.g., fraud prevention, improving services)

4. Sharing and Disclosure of Your Information

We may share your Personal Data with:

• Service providers who help us operate the Site (e.g., payment processors, delivery partners)
• Third-party analytics and marketing partners
• Legal authorities, when required by law or to protect rights

We do not sell your personal information to third parties for commercial purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Data required for transactional, legal, accounting, or reporting purposes may be retained accordingly.

6. Security of Your Information

We implement commercially reasonable safeguards to protect your data. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you share your information at your own risk.

7. Your Rights

Under applicable Indian law (including the DPDP Act), you may have the right to:

• Access your personal data
• Correct or update your data
• Request deletion of your data
• Withdraw consent for data processing

To exercise these rights, please contact us using the details provided below.

8. Third-Party Websites

Our Site may contain links to third-party websites. These third parties have separate privacy policies and are not governed by this policy. We are not responsible for their content or practices.

9. Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us to have it removed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects when changes were made. We encourage you to review this page regularly.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Email: admin@fellmarket.com